Frequently Asked Questions

Please note we are currently unable to ship to the United States.

Orders & Shipping

All orders are processed within 1-3 business days. Shipping times vary based on your location and selected shipping method:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
  • You will receive a tracking number via email once your order ships.

We offer free shipping across Canada on orders over $100+ before taxes.

We also offer free local delivery within 5 kms of our Dundas, ON studio. If your address qualifies for local delivery it will be listed as a shipping option at checkout.

We offer local pick up in the Dundas, Ontario area. Please select local pick up at checkout and once your order has been fulfilled you'll receive instructions on when you can pick up your order.

Yes, we ship to select international locations. Please note that international orders may take longer due to customs processing.

Please note all VATs, customs, and tariffs are the responsibility of the customer and may be charged after an order has been placed.

Once your order has shipped you'll receive an order update email with a tracking number.

Please use your tracking number to check the status of your order. If you are experiencing issues receiving your order please email us and include the date of your order as well as the order number, we'll be happy to help.

Your satisfaction is our priority, and we want you to feel confident in your purchase. If a product doesn’t work for you, we accept returns—whether opened or unopened.

To request a return, please email us within 7 days of receiving your order with your order number and a brief description of the issue.

If the product is damaged or incorrect, please include photos, and we will work with you to replace it or issue a refund.

Product related questions

I offer personalized aromatherapy blends tailored to your needs, whether you’re seeking support for stress, anxiety, sleep, skin concerns, hormonal balance, or other well-being goals.

Every blend is uniquely crafted using high-quality, natural, and eco-friendly ingredients. Since each formulation is customized, pricing is based on the ingredients used and the volume of the blend. Consultations are available to discuss your needs and create the perfect blend for you.

Learn more here and fill out our intake form to start the process!

Here at Naturabella we only use all natural or organic ingredients.

We make everything in small batches to ensure freshness and package all our products in house.

Our products are made for all skin types however, we highlight online for each product the skin type or concern that a product is made for.

Have concerns about allergens or have sensitive skin? Email us with a brief description of your sensitivities and the product you are interested and our highly trained staff will be happy to assist you in finding the right product.

At NaturalBella, each of our carefully crafted products is designed to enhance your wellness and beauty routine with the healing power of aromatherapy. For best results, follow these general guidelines:

  1. Cleanse First – Begin with our gentle milk cleanser to remove dirt, oil, and impurities.
  2. Apply the Product – Apply a small amount of the product to the desired area, using gentle movements.
  3. Tone- Tone your skin by spritzing the facial toner directly onto your skin, allow for absorption prior to applying your next product.
  4. Massage or Layer – If the product is our facial oil, use upward, circular motions to help with absorption,  apply evenly and allow to absorb.Then apply the NaturalBella face cream.
  5. Be Consistent – For maximum effectiveness, use your product consistently as part of your daily wellness routine.

Each product on our website has specific usage instructions tailored to its purpose. Please refer to the individual product page for detailed instructions on how to incorporate it into your routine.

Got more questions? We're here to help!

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.